Thank you for shopping at Volthium Energy. If you have any questions or are not completely satisfied with your purchase, we are here to help you.
Return
You have 14 calendar days to return an item from the date the item was shipped. To be eligible for a return, your item must be new (sealed box) and have never been used. Keep the original packaging for 45 days. Your item must be in its original packaging. Your item must have the receipt or proof of purchase. No return will be accepted without a secure barcode label number.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will issue the refund immediately after inspecting the item and confirming its eligibility.
Delivery
You will be responsible for paying your own shipping costs for returning your item. Delivery charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. If you have any questions on how to return your item to us, please contact us.
Return request
To submit a return request, please contact Volthium Energy by email at [email protected] or at 514-989-9586.